Refund policy

At Modixa, we want you to be completely satisfied with your outdoor living and garden equipment purchases. If you are not entirely happy with your order, we are here to help.

  1. 30-Day Return Window

  • We offer a hassle-free 30-day return policy.

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  1. How to Initiate a Return

  • To start a return or exchange, please email our support team at admin@modixa.shop with your order number and the reason for your return.

  • Once your return is approved, instructions and the return shipping address will be provided.

  • Return Address: Modixa Outdoor Living 3001 N New England Ave Street, Chicago, IL 60634, USA

  1. Refunds (If Applicable)

  • Once we receive and inspect your returned item, we will send you an email to notify you that we have received it.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

  1. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect outdoor product or tool, please contact us immediately at admin@modixa.shop with photos of the issue. We will gladly arrange a replacement or full refund free of charge.

  1. Shipping Costs for Returns

  • You will be responsible for paying for your own shipping costs for returning your item unless the item arrived damaged or defective. Shipping costs are non-refundable.